Have you ever experienced the dread some of us feel leading up to a difficult conversation with someone at work? Dealing with a delicate situation, like leading a performance appraisal discussion, addressing a performance problem, or participating in important customer conversations, requires sensitivity and finesse. What if you could approach these situations with greater confidence, positivity, and practicality? This learning opportunity helps you to strategically prepare for and initiate tough conversations at work and to demonstrate both honesty and fairness, whether talking with your team members or your customers. Learn from others' insights, get answers to your questions, and leave with additional tools and resources to support our in-class discussions.